The Georgia Client Assistance Program helps people understand their rights and resolve concerns involving vocational rehabilitation services.
About
The Georgia Client Assistance Program, commonly called CAP, is a federally mandated advocacy program for applicants for and recipients of vocational rehabilitation services.
CAP is independent from the Georgia Vocational Rehabilitation Agency.
Its services are provided at no cost.
CAP may help individuals understand the vocational rehabilitation process, communicate with GVRA, understand their rights, and address disagreements or concerns involving vocational rehabilitation services.
Services May Include
Information about vocational rehabilitation rights
Assistance understanding the VR process
Advocacy for GVRA applicants and clients
Assistance communicating with vocational rehabilitation
Help addressing disagreements about services
Information about available appeal or complaint options
Assistance understanding informed choice
Referrals to additional resources when appropriate
Who They Serve
CAP serves applicants for and recipients of Georgia vocational rehabilitation services who need information, assistance, or advocacy concerning those services.
Contact Information
Telephone – Atlanta Area: 404-373-2040
Toll-Free Statewide: 800-822-9727
Address: Client Assistance Program, 123 North McDonough Street, Decatur, GA 30030
Website:https://www.georgiacap.com/
Why We Recommend This Resource
People receiving vocational rehabilitation services may sometimes disagree with a decision, experience delays, have difficulty communicating with their counselor, or simply need help understanding their rights.
CAP provides an independent source of information and advocacy and is not part of GVRA.